ISO 9001 FAQ
- 1. What is ISO 9001?
- Published and overseen by the International
Organization for Standardization (ISO), ISO 9001:2008 is the
International Standard for Quality Management Systems and is
recognised worldwide. It is essentially a set of guidelines
for running a company in such a way that customer
requirements are satisfied first time, on time - each and
- 2. How do we achieve certification?
- To get registered for ISO 9001, your business
must have a documented and implemented Quality Management
System. A third party assessment body must then audit these
procedures to ensure they meet the requirements of the
standard before a certificate can be issued. HPA only recommend using a
UKAS accredited assessment body.
- 3. What does it cost?
- The cost of achieving registration has reduced significantly
over the last 10 -15 years. In some areas, Government grants
are now available to cover up to 50% of the cost. Hatton
Parkinson Associates also operates a payment plan designed
to take the pain out of the process by spreading the cost
over an extended period. Following a short meeting we will
provide a fixed price quotation for all work involved.
- 4. Will ISO 9001 make more paperwork?
- No. With small businesses, the assessor will
not expect a complicated system, so we don't create one.
Provided you have practical, common sense systems for
running your business, there should be little extra
- 5. Will ISO 9001 slow down our customer service?
- Many small businesses have built their
reputation on rapid response to customer enquiries or
orders. Often the job is "out of the door" before the
official order arrives. They are worried that they won't be
able to "cut-corners" like this when they are ISO 9001
approved. Nothing could be further from the truth. Complying
with ISO 9001 simply means you have a good system for
handling those kinds of orders retrospectively - to avoid
- 6. What is accredited certification?
- To ensure that companies registered for
ISO 9001 have been assessed to a consistent standard, the
Government has set up a regulatory body called the United
Kingdom Accreditation Service (UKAS). Only assessment bodies
accredited by UKAS can include the "tick and crown" symbol
in their logo. You may be offered unaccredited certification
- or even certification accredited by bodies other than
UKAS. These services are often provided at a very attractive
price and in a very short timescale. However, it is unlikely
that these certificates will be acceptable to your
- 7. Does HPA issue certificates?
- No, we work with third party UKAS accredited bodies to provide certification services to our clients.
- 8. What are the benefits of ISO 9001 registration?
- Our clients have told us that the most
common benefits to achieving ISO 9001 certification can be
described as follows:
- "We believe it has opened doors for us that would
otherwise have remained closed"
- "It has made our business easier to manage, more
effective and less prone to making mistakes, which saves
us money and helps us to provide a better service to our